Kim Van Muylders

Analyzed and documented AI IS and TO BE business processes using BPMN. Gathered requirements through stakeholder workshops. Performed gap analysis between existing processes, business needs and system capabilities. Translated business requirements into functional specifications and user stories, supporting backlog refinement with Product Owners. Supported solution validation and testing activities to ensure business expectations are met. Acted as a bridge between business stakeholders and IT delivery teams within an Agile project context.

Managed end-to-end service delivery for high-revenue, tier-1 customers, with strong focus on service quality, SLA compliance, and continuous improvement. Led quality reviews and service performance assessments, identifying risks, trends, and improvement actions. Served as the primary escalation point for critical incidents.

Owned end-to-end supply chain planning and execution for Platinum-tier customers, ensuring reliable service for high-revenue, mission-critical accounts. Coordinated internal teams and suppliers to align demand, capacity, and execution across the full supply network.

Led and developed a team of 10–12 FTEs, supporting and improving service quality across 50+ clients and terminals. Served as primary escalation point for key customers, ensuring service continuity.

Single point of contact for VIP customers within a specific market. Served as product specialist across multiple markets, providing expertise and training to internal teams and customers.

Currently pursuing a Master's degree in Management.

Completed Professional Bachelor in Logistics Management.