ILIAS AIT RHAZOUANI

Identify business needs, clarify information, research every issue and provide solutions and/or alternatives. Communication regarding analysis of needs and meetings with the organization including IT architects and solution owner. Training of employees in the M365 environment. Working on multiple projects simultaneously. Technical execution of change requests and incidents in a timely manner. Communication towards different business units. Refunds + Credit card limit increase. Blocking banking applications.

1st year: completed, 2nd year: completed, 3rd year: in progress.

Not completed.