Tech stack
Miscellaneous
IT Service Management
Project Management
ITIL
Agile
Lean
Mgmt Frameworks
PMBOK
Sales
Customer Service
Operations Manager @
01 January 2025 -
Technology advisor for the operational teams. Quality control on implementations and platform health monitoring.
Senior Service Manager @
01 January 2024 - 31 December 2024
Provide Service Management for the large enterprise-grade customers. Lead the Axians Information Security Response Group in accordance with ISO 27001.
IT Operations Manager @
01 September 2019 - 31 December 2023
Lead operational IT teams in the EMEA region, comprising 12 FTEs and contractors. Implemented the new Enterprise Service Management platform based on the Atlassian suite.
Operational Coordinator and Project Manager @
01 January 2015 - 31 August 2019
Coached, trained, and mentored colleagues. Managed projects with durations less than 1 year.
Senior Teamleader Intelligence, Surveillance, Target Acquisition and Reconnaissance Battalion @
01 September 2004 - 31 January 2015
Improve business excellence and enhance processes. Executed several missions abroad under NATO and UN mandates.
Quality Management @
01 September 2023 -
Achieved Green Belt in Lean Sigma.
Project Management @
01 August 2018 -
Certification in Project Management methodology.
Networking @
01 July 2016 -
Completed Cisco CCNA training.