Milena Mitrovic

CIO/IT Director @ Belgian Social Security institutions/SMALS

Bruxelles, Belgique

Dynamic IT Director with over 15 years of experience in driving digital transformation initiatives and optimizing IT Governance. Proven record of managing substantial budgets, leading teams of + 200 resources, and delivering innovative solutions such as cloud migration and AI integration. Successfully managed IT operations adhering to strict security regulations, resulting in enhanced service delivery.

Tech stack

Miscellaneous

DevOps

IT Project Management

IT Service Management

Cloud

Agile

Agile/Scrum

Back-end

AI .NET

Langues

Maternelle Français

Français

Maternelle

English

Bon

Dutch

Bon

Swahili

Bon

Expériences professionnelles

Since 1990

CIO/IT Director @ Belgian Social Security institutions/SMALS

01 May 2024 - 31 December 2025

Orchestrated the development of IT strategy for 2025-2030, steering digital transformation initiatives.

IT Manager @ ONEM-RVA

01 May 2024 - 31 October 2024

Directed a department of 140 resources/FTEs to ensure effective delivery of IT digitalization services.

IT Business Partner- Head of IT @ SPF Finance – BE Custom & Excise

01 May 2021 - 30 April 2024

Directed a department of 210 resources/FTEs with a budget management of 35M/year.

CIO Deputy @ NIHDI/INAMI

01 September 2008 - 30 April 2021

Drove digitalization and innovation programs to enhance service delivery in the health sector and Social Security.

IT project Management and Business project Management @ D.M.S

01 September 2004 - 30 June 2008

Managed bids and contracts for DMS customers.

Service Delivery Manager @ Atraxis – Sabena and SwissAir group

01 August 2000 - 30 September 2003

Managed a team of 10-14 people in technology and operations department.

System Engineer and IT Technical Project Leader @ Tractebel

01 December 1990 - 31 July 2000

Oversaw infrastructure and operations in the IT department.

Études et diplômes

Since 1988

Enterprise Architecture @ Inno.Com

01 January 2013 - 01 December 2015

Master in Science - Enterprise Architecture. Thesis: Business and IT management alignment including Maturity Assessment in the public sector (INAMI-INASTI).

Computer Sciences @ Brussels

01 September 1988 - 01 July 1990

Graduate in Computer Sciences.