Rôles occupés
Systems
Hardware
Windows Server
Active Directory / Windows Server
SCCM / MS Configuration Manager
Microsoft 365 / Office 365
Miscellaneous
IT Service Management
IT Support Engineer 2nd Line @
01 December 2023 - 30 April 2025
Hardware swaps (laptops, desktops, smartphones, tablets), ticket management, troubleshooting, remote support, hardware configuration, software installations, asset management.
IT Support Engineer @
01 May 2021 - 30 November 2023
Ticket management, PC deployments, data management, depot management, hardware delivery.
Customer Service & Facilities @
01 July 2019 - 31 August 2020
Welcoming guests, managing reservations, providing customer service, handling payments.
Japanology @
01 September 2014 - 30 June 2018
Bachelor’s Program in Japanology (2 years completed).
Public relations @
01 September 2012 - 30 June 2013
Highschool Degree in Public Relations.