Rôles occupés
Systems
Hardware
Windows Server
Active Directory / Windows Server
Miscellaneous
ITIL
Troubleshoot
Network/Telecom
Network
Senior Support Analyst @
01 December 2023 - 31 July 2024
Supporting enterprise users in a Windows environment, incident resolution, hardware troubleshooting and software configuration, and onsite and remote support for various departments.
Senior Support Engineer @
01 June 2022 - 31 August 2023
First- and second-line support for internal employees, configuration, installation and maintenance of hardware & mobile devices.
Senior Field Engineer (FSM) @
01 June 2020 - 31 May 2021
Maintenance and repairs of SNCB ticketing systems, and reporting of technical interventions.
Telecommunications Specialist @
01 January 2015 - 01 May 2020
Helpdesk for high-ranking officials and configuration of smartphones, tablets and security applications.
Support Engineer @
01 February 2013 - 28 February 2014
EMEA support for Windows 7 migration projects and diagnosis of support for user issues.
PC Technician @
01 October 2012 - 31 January 2013
Installation and support of home banking PCs, modems and printers.