Rôles occupés
Systems
Network/Telecom
Cloud
Member of the Workplace Environment Innovation Infrastructure (WEII) team. Responsible for ticket management in ServiceNow including incidents and requests, daily reporting and escalation of anomalies, and management of KOFAX and Webex accounts.
On-site technical support for end users, managing accounts and devices through ADUC, SCCM, and O365.
External consultant for workstation and network migration projects, upgrading network infrastructure across retail stores.
On-site support in multi-site environments, incident management via ITSM tools and workstation maintenance through SCCM.
On-site support for user issues in Windows environments.
Provided first-level phone support for B2C customers.
Training and certification in micro-informatics.
Certification in ITIL V3 principles.
Day courses in micro-informatics.
Evening classes focusing on technical support.