Vladimir Lazov

Design process flow for all IT related procedures and manage incidents to ensure seamless collaboration with stakeholders.

Document processes and train internal teams on operational efficiencies and resilience.

Represent customer voice and improve consumer experience through collaboration with internal stakeholders.

Provide technical support and manage customer relationships with a focus on product improvement.

Manage incidents and ensure the support team meets Service Level Agreements.

Provide 3rd level escalation support for cloud-based products and train on new features.

Develop communication drivers and provide technical support for customers.

Develop models for non-linearities in telecom applications and supervise students.

Research on self-learning networks and teach telecommunications courses.

MBA in Strategic Human Resource Management.

Diploma in Electrical Engineering with a major in Telecommunication and Electronics.