Monir Hossain

IT Technical Support Engineer (Freelance) @ Axalata Coating System

Bruxelles, Belgique

5+ years of experience supporting enterprise environments across Belgium. Skilled in end-user support, incident management, and device deployment. Device Deployment using SCCM and Microsoft Autopilot. Strong background in Active Directory, Microsoft 365, and ServiceNow ticketing. Known for delivering high-quality user support, resolving technical issues efficiently, and maintaining a positive customer experience. Currently seeking to contribute to a dynamic service desk team.

Rôles occupés

Helpdesk / Support2 - 5 years

Systems

Active Directory / Windows Server

SCCM / MS Configuration Manager

Microsoft 365 / Office 365

Cloud

Azure

ServiceNow

Network/Telecom

TCP/IP

Langues

Courant English

English

Courant

Français

Moyen

Dutch

Moyen

Expériences professionnelles

Since 2017

IT Technical Support Engineer (Freelance) @ Axalata Coating System

01 January 2024 -

Troubleshooting and hardware support: Windows issues, user account management, laptops, desktops, and peripherals. Deployment and IT Projects: Device deployment with Microsoft Autopilot and SCCM.

IT Desktop Support Engineer (Freelance) @ Franklin Templeton

01 January 2023 - 31 December 2023

Managed a modern and digital workplace, including OneDrive migration projects, and Windows workstation deployments. Oversaw Active Directory tasks and resolved end-user hardware, software issues.

IT Support Engineer (Freelance) @ Excis Compliance

01 August 2022 - 31 December 2022

Managed Windows environments, provided complete desktop support, and handled SCCM client deployments.

IT desktop support engineer @ Grameenphone Ltd.

01 June 2020 - 31 May 2021

Provided end-user IT support via ServiceNow, resolving hardware, software, and connectivity issues.

IT Support Assistant @ Tech Solution Bangladesh Ltd.

01 August 2019 - 31 May 2020

Provided IT support for Windows and Microsoft Office applications, managing desktops and troubleshooting issues.

IT Products Procurement and Training Assistant @ Industrial and Engineering Services (IES)

01 May 2017 - 30 June 2019

Managed procurement of IT security products and trained staff on new equipment.

Études et diplômes

Since 2017

Management @ Vrije Universiteit Brussels

01 January 2025 -

Certificate of Higher Education Master of Science In management.

Information and Communication Engineering @ Pabna University Of Science and Technology

01 January 2017 - 31 December 2017

Bachelor of Science in Information and Communication Engineering.

Monir Hossain

Rôles occupés

Systems

Cloud

Network/Telecom

Bon retour parmi nous

Bienvenue à bord!