Koen D'Hondt

Interim senior management mandate supporting leadership transition, platform strategy definition and strategy change in a regulated banking environment. Governs internal cloud, network, database and integration teams, as well as strategic service providers, including SLA management, performance, cost control and escalation.

Interim IT restructuring and organizational change management role to realign IT systems, governance and teams to better support business goals and processes after departure of multiple managerial and technical resources.

Digital transformation and governance leadership role, managing the ICT domain of the 19 municipalities and 17 public social welfare centres of the Brussels-Capital Region.

Interim crisis management role pending permanent recruitment, manage IT Infrastructure environment, define long-term strategy, drive cloud adoption.

Various interim & advisory roles at multiple SMEs focusing on crisis management and alignment to new normal due to Covid-19.

Interim role managing overall IT transition into the EON landscape, managing heavily regulated and complex IT landscape.

Manage, coach and mentor the ICT Value Chain dept. (10 FTE) - bpost ICT service management department, comprised of service-, product-, delivery- and supplier management staff.
Generate value by focusing on customer satisfaction, SLA adherence, quality of services and
decrease of delivery times via coordinating and increasing collaboration between all ICT teams, vendors and stakeholders.

Manage a historic, labyrinthine and complex IT environment and its staff responsible for monitoring, maintaining, and diagnosing hardware, mainframe, network, firewall & application incidents & problems (20 FTE)

 Crisis management Lotus Notes/Domino - Exchange 2010 worldwide migration
 Realign overall project planning and agreements
 Reinstate trust & buy-in of international management and internal & external staff.

Manage infrastructure Project Portfolio Team (50 FTE PM team for 3 Delivery Managers)
 Manage infrastructure budget, resources, and forecast (45M € for 3 Delivery Managers)

Various roles

DELTA LLOYD LIFE (Sogeti) 05/2009 - 12/2009
Project Manager
 IT Infrastructure integration of Swiss Life & Delta Lloyd
 Physical move Delta Lloyd Belgian HQ
GENZYME (Sogeti) 03/2009 - 05/2009
IT Infrastructure Architect
 Architectural design for a successful datacentre consolidation bid
ANHEUSER-BUSCH INBEV (Sogeti) 01/2008 - 02/2009
IT Demand & Delivery Manager - Programme Manager Infrastructure Western Europe
 Manage West-Europe IT Infrastructure Project Portfolio - 40 concurrent projects & programmes
 Manage international virtual PM & Technical teams, budgets, business cases and partners
METLIFE INSURANCE (Sogeti) 08/2006 - 01/2008
Project Manager
 Manage IT infrastructure split CitiBank & CitiLife
 Design and implement greenfield network, firewall and workplace environment.
DIGIPOLIS (Sogeti) 11/2005 - 07/2006
IT Infrastructure Consultant
 Plan, coordinate and implement improvements and additions in datacentre infrastructure.
SOGETI CAP GEMINI 11/2004 - 12/2015
Management Consultant
 IT consultancy for Sogeti Cap Gemini, see missions listed above until 12/2015.
VARIOUS COMPANIES 04/1998 - 10/2004
System Engineering/IT pre-sales