Michael Franklin

Applied analytical and advisory expertise to manage a complex business divestiture, overseeing financial analysis, vendor and contract obligations, and operational transition planning across multiple workstreams.

Consulted C-Level/VP executives regarding enterprise technology strategy (CRM/ERP), AI, and cloud-native infrastructure transformations.

Facilitated AWS modernization assessments, supervising engagements and reviewing deliverables for successful customer/project metrics.

Led discovery workshops and stakeholder interviews to identify value levers and cost consolidation opportunities culminating in a global SAP ERP recommendation.

Directed a 10-member cross-functional team to launch CRM Service capabilities impacting a multi-million-dollar closed-loop gift card program.

Led adoption of Six Sigma/PMI to structure delivery of continuous improvement initiatives across the organization.

Collaborated with team members to design and implement proprietary Human Resources benefit business applications for global corporations.

Gathered requirements and built the company's website within six months, while providing Help Desk support for staff.

Bachelor of Applied Arts focusing on the intersection of administration and information technology.