Alan Gonzalez del Muro

Receive and register technical support requests from users. Resolve level 1 issues and, if necessary, properly escalate to level 2 support team. Provide guidance and assistance in the use of applications and systems. Maintain an updated knowledge base to solve recurring problems. Track issues and ensure they are resolved in a timely manner.

Conducted interpretation services to clients in various industries, including healthcare, legal and business. Effectively conveyed messages between parties while maintaining cultural sensitivity and accuracy.

Provide technical assistance to users via phone, email and chat. Solve problems related to hardware, software, and operating systems. Document and record incidents in the ticket management system.