Geert Eyckmans

Geert was asked to perform the role of servicedesk unit lead. He is responsible for the growth, the performance of the unit, and P&L.

Responsible for improving service management processes and managing customer service contracts.

Leads the team of Omnitracker specialists, responsible for API services and governance of project portfolio.

Managed and coordinated all SAP services for the customer D'Lijn.

Coordinated all SAP services for the customer Nationale Loterij.

Single point of contact for AB InBev for VIM and SAP projects.

Managed the SAP services delivery for customer Cargill.

Team lead and setup of SAP service manager competence center.

Responsible for SAP implementation projects at Elia.

Developed Business Blueprint for SAP PP & SAP CS.

Responsible for Fast Flex offering for small businesses.

Trained end-users in SAP DMS.

Responsible for maintenance of SAP application.

Upgraded SAP version for SAP PM.

Helped implement customer service module of SAP CS.

Assisted in implementing SAP PM.

Helped redefine business processes for Telindus.

Documented supply chain processes.

Managed SOX compliance project.

Responsible for the closing of the transition period of outsourcing contract.

Defined service delivery and managed applications.

Developed proposals from services of different groups.

Managed consulting project for after sales service.

Created an outsourcing proposal.

Developed new business processes for a financial institution.

Led research for a new COE Desktop.

Responsible for EAI layer start, design, planning, and implementation.

Developed a system for meat tracing.

Worked on ERP customizations for automotive client.

Developed financial package in Cobol / Fortran, implementing ERP software.

Graduated in Informatics.