Gert Broux

Responsible for the internal FM system, finding solutions for customers, project and change management.

Build a team of collection agents at Eni.

Set up a customer service, responsible for the external communication, managing 3 teams in Belgium and abroad.

Set up Knowledge Base for customers and employees.

Change and Project Manager for Touring; follow-up of my team to reach their goals through coaching and training.

Minimised the average waiting time, implemented a coaching/personal action platform.

Implemented a bonus system to boost up-sell and followed up on team goals.

Customer service in Dutch, French, and English; implemented a personal training program.

Hard selling in Dutch, French, and English.

Managed news agencies, second-hand shops, DJ supply shop and petrol stations.