Top functies
Agile
Microsoft Dynamics 365
Business Intelligence
Mgmt Frameworks
DMR Project: securely digitise inbound mail for SNCB & HRRail. Provide multi level guidance to the external provider of services, ensuring SLA and KPI are monitored (Prince2). STOD (Stations Operational db) Product Owner managing releases. Responsible for B-ST Data Governance across all internal dbs (MyMcs, TPST, STOD, etc.). Agile/SCRUM.
Create, implement, oversee, streamline, facilitate and monitor the ARC Europe Digital Roadside Assistance Processes within the network of 42 Service Providers. SPOC for European ARC DealerPortal and SmartView digital solutions Implementation Lead. Scrum master to the daily digital breakfast.
Restructured the business model of all service stations in the EU area. Centralization of documents, liaising with various departments. Launched and maintained a digital repository.
Restructured guidelines and sales processes for the Sales Operations Team, standardisation of sales service procedures, SAP changes implementation (BPMN - SCRUM).
Fuels oil and distillate trading encompassing pricing strategies and sales.
Set pump prices for fuel stations in Europe and oversaw the digitalisation of pricing tools.
HR consultant coordinating tender preparation for EU/ACP partnerships.
Master's degree focusing on political analysis and international relations.
HR consultant coordinating tender preparations.