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Systems
VMware
Active Directory / Windows Server
Microsoft SQL Server
Microsoft 365 / Office 365
Back-end
Mobile devices
PowerShell
Teamlead – Senior Support Engineer @
01 October 2019 -
Responsible for KPI's & SLA's monitoring, service delivery quality control, documentation of best practices, and incident lifecycle management.
Medior Support Engineer @
01 May 2018 - 30 September 2019
Provided 2nd/3rd line support, installations, configurations, and management of Office 365 infrastructure.
Medior Support Engineer IT @
01 May 2017 - 01 May 2018
Delivered 1st and 2nd line user support, installations, and server monitoring.
Support Engineer @
01 June 2015 - 01 May 2017
Handled 1st and 2nd line user support and mobile device management.
Junior Support Engineer @
01 February 2014 - 01 May 2015
Remote troubleshooting of HP server Hardware and coordination of onsite technician replacements.
Telecom Technician @
01 October 2008 - 30 June 2013
Installed and troubleshot Telecom products with clients including modems, internet, and phone lines.
Digital graphic design @
01 January 2001 - 01 January 2001
Stopped during 2nd year.
Modern Languages - Sciences @
01 January 1990 - 01 January 1995
Completed secondary education.