Tech stack
Back-end
SQL
Agile
Agile/Scrum
CRM
Salesforce
Miscellaneous
ITIL
Modeling Languages
BPM / BPMN
Business Intelligence
QlikView / Qlik Sense
IT Coordinator @
01 January 2023 - 31 May 2025
Supported the 'Site Tracker' (Salesforce) application by diagnosing and resolving user issues, managing software changes, creating reports and dashboards.
IT Consultant @
01 March 2022 - 31 October 2022
Analyzed existing saw processes, optimized and refined them for enhanced efficiency.
Problem and Change Analyst @
01 January 2021 - 31 January 2022
Configured the SM Topdesk tool within an ITIL framework. Analyzed current business processes and suggested optimized future processes across various Atrias functions.
Business Process Analyst @
01 February 2020 - 31 December 2020
Analyzed and optimized energy business processes, focusing on fine-tuning efficiencies. Developed BPMN workflows utilizing Camunda modeling software.
IT Consultant @
01 September 2019 - 31 January 2020
Managed the software rollout across EMEA countries as part of the global SAP/CRM rollout initiative.
Site IT Leader @
01 January 2018 - 31 December 2018
Managed the site IT budget and owned the development of the Annual Operation Plan (AOP).
