Kelly Buelens

IT Infrastructure management | Software license & contract management. Full ITAM management (inventory, life cycle hardware, orders), IT Budget management, IT On & offboarding, Knowledgebase management, process owner o Expertise; technical writing, IT Project, Back-up IT support.

Coordination of the first IT Support – 3 members, Project coordination and participation, Giving education to the junior team members, Report analysis and budget management, Infrastructure and workspace management.

1st, 2nd line support, Ticket handling and coordination towards junior members, External suppliers contact, Internal education for employees, ICT communication owner.

Conducted a small project by moving workspaces from building A to building B involving knowledge of hardware compatibility and cable management.

First line support by phone, email and remotely, Ticket management, Quality control of the tickets.

Temporary employment – ICT support for B2C customers, Troubleshooting & repairing physical computer equipment.

MD-102T00-A certification course.

Completed an in-depth course for the IIBLC Green Belt.

Training in Process Management.

ITIL Foundation certification with an 80% exam result.

Basis opleiding in operating systems, user management, and basic networking.