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Resolve complex incidents, prevent interruptions, and ensure continuity of client operations. Proactively analyze IT environments, design and implement infrastructure improvements, and configure systems to meet service level agreements. Deliver technical implementations and guidance to 1st and 2nd line teams, ensuring stable, efficient, and future-proof IT services. Automated critical operational processes, particularly backup workflows with Commvault, reducing workload for L2/L3 engineers. Developed Python-based tools, GitLab CI/CD pipelines, and integrations with service management, monitoring, and logging platforms to improve visibility and incident response. Designed scalable development and release processes, drove code quality and team maturity through reviews, structure, and knowledge sharing.
Resolve incidents. Led end-to-end implementation of SCCM infrastructure, including distribution points across Flanders for 2,000+ physical workstations. Managed device staging, deployment, updates, and application delivery via Company Portal. Implemented and maintained Commvault backup, covering both operational management and engineering tasks such as troubleshooting. Redesigned and optimized monitoring of critical endpoints and server infrastructure using Nagios.
Bachelor in Applied Computer Science.
