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Used Python (Pandas, requests) to automate tasks, extract data & troubleshoot issues. Provided 1st & 2nd line IT support (hardware, software, network, on-prem & cloud). Performed basic Azure support engineer tasks (user/account issues, access, monitoring). Delivered clear assistance via email, phone & chat, ensuring high customer satisfaction.
Built & updated websites with HTML, improving structure, layout & UX. Conducted keyword & competitor research to guide content strategy. Wrote SEO-optimized Dutch articles aligned with brand tone & audience needs.
Delivered high-end customer service to international clients in Dutch, English & French. Built strong client relationships through tailored follow-ups & exclusive invitations.
Delivered luxury-level service to international clients in English, Dutch & French. Built long-term client relationships through follow-ups, previews & VIP events.
Bachelor's degree in Marketing (Specialisation in sales)
Associate degree in Marketing and Communication Support