Top functies
Helpdesk / Support2 - 5 years
Process Analyst2 - 5 years
Product Owner / Manager5 - 10 years
Agile
Agile/Scrum
Lean

SAFe
ETL Datawarehouse
DataStage
Miscellaneous
Project Management
Sales
Communication skills
Taal
Moedertaal Dutch
Dutch
Moedertaal
English
Vloeiend
French
Gemiddeld
German
Gemiddeld
Werkervaring
Since 2010
Road Network Planning and Engineering Specialist @ FedEx
01 January 2019 - 31 December 2025
Oversaw application development using SAFe Agile Framework, served as Agile Product Owner, and managed projects to optimize value streams while ensuring compliance and data accuracy.

Process Improvement Officer @ TNT Express
01 January 2015 - 31 December 2019
Focused on process implementation and optimization, functioning as a Lean specialist and quality analyst, leading cross-functional teams.
First line call-intake and trainer, back-up teamleader & incident manager @ TNT Express
01 January 2010 - 31 December 2015
Managed front-line service desk operations, providing first-line support and training, while also serving as a backup team leader and incident manager.
Opleiding
Since 2002
Development and design @ Howest
01 September 2008 - 30 June 2009
Focused on development and design principles.

Multimedia @ Don Bosco
01 September 2006 - 30 June 2008
Acquired skills in multimedia design and technology.
Accounting @ Heilig-Hart & College
01 September 2004 - 30 June 2006
Studied the principles of accounting.
Modern science @ Sint-Niklaas-instituut
01 September 2002 - 30 June 2004
Completed a comprehensive study in modern science.
Connect with Mats Van Hoorebeeck