Mohamed Allali

Providing remote technical support to end-users, resolving hardware and software issues including Office 365, Windows OS, VoIP, Citrix and printers. Preparing hardware onboardings (SCCM and Intune). Lead IT projects during the opening of new branch offices, collaborating with business (installing hardware, configuring VoIP and ERP software). Collaborated closely with network, cybersecurity and applications teams.

Preparing On- off boarding. Remote technical support to end-users, resolving hardware and software issues (printers, troubleshooting O365, windows issues). Managed user accounts and permissions in Azure Active Directory.

Working as Servicedesk employee for multiples clients in the banking sector. Remote & on-site support. O365 Microsoft & MAC OS. Preparing hardware.

Supported ERP system users by troubleshooting application errors and coordinating fixes with software vendors. Configured and tested ERP application updates to ensure functionality and compatibility with existing systems. Coordinated with developers and IT teams to deploy patches and enhancements to ERP and customer-facing applications. Documented application support processes and created user manuals to facilitate better understanding and usage by end-users.

Network: CCNA 1 & CCNA2, Windows Client, Windows Server, Exchange, ITIL, Admin O365

Office 365 environment, Network & Internet, Operating systems, Cybersecurity & privacy