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Freelance Consultant – CRM, E-Commerce & Business Project Management @
01 January 2025 -
Led multiple transformation projects focused on customer journey optimisation, digital processes, and business performance.
Salesforce Manager/Chief of Staff - AI, Sustainability & CRM Strategy Lead @
01 January 2022 - 31 December 2025
Drove global CRM and digital transformation programmes, ensuring scope alignment and structured delivery.
Salesforce Asset Manager @
01 January 2021 - 31 December 2022
Structured and executed strategic initiatives to enhance a global SaaS Salesforce solution.
E2E Solution Lead Salesforce/ Scrum Master - Commerce, OMS & Customer Journeys @
01 January 2020 - 31 December 2021
Led end-to-end digital transformation for an integrated customer and e-commerce ecosystem.
Senior Consultant Salesforce/Scrum Master - CRM & E-Commerce Transformation @
01 January 2017 - 31 December 2020
Delivered CRM transformation projects and improved customer-facing processes for financial and retail clients.
Analyste Processus – Private Banking @
01 January 2016 - 31 December 2017
Analysed and optimised front-to-back operational processes impacting customer experience.
Ingénierie Business & IT @
01 January 2011 - 01 January 2016
Master's degree focusing on Business and IT integration.
Business Administration @
01 January 2015 - 30 June 2015
Exchange program in Business Administration.