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Spearheaded the onboarding of global partners, including integration of sales and inventory systems, ensuring seamless data flow and alignment with client business requirements. Performed in-depth root cause analysis (RCA) to identify and resolve operational inefficiencies, reducing system downtime and improving client satisfaction. Utilized advanced data visualization tools (e.g., Power BI) to design interactive dashboards, providing stakeholders with actionable insights and improving reporting efficiency. Monitored and reported on key performance indicators (KPIs) to support data-driven business decisions, enhancing operational performance and strategic planning. Conducted User Acceptance Testing (UAT) to validate system functionalities, ensuring accuracy and performance prior to production deployment. Acted as a key liaison between internal teams and global stakeholders, facilitating clear communication to ensure mutual understanding of business objectives and technical capabilities. Continuously optimized operational processes across multiple client accounts, contributing to improved service delivery, client retention, and scalability.
Earning a Master of Business Administration.
Earning a Bachelor of Commerce.