Mohammed Idris Shaikh

A dedicated and passionate engineering professional with nearly 4 years of experience in IT service delivery and business management across global, multi-geographic organizations. I currently completed working as an intern at ING Belgium, where I served as a Business Analyst, gaining valuable experience in business analysis and enhancing my analytical skills. My expertise spans IT Service Management, Service Desk, Problem Management, Change Management, and Incident Management. I also have significant experience in Linux administration, managing Tietoevry Cloud Folder (TCF) servers, Avaya Aura Experience Portal, Proactive Outreach Manager, and Avaya Proactive Contact. I excel in customer service, translating business needs into technical solutions, and efficiently prioritizing and managing tasks. My skill set includes Active Directory, Windows Server, Microsoft 365, Microsoft Office Suite, and desktop Windows operating systems. I am highly collaborative and thrive in team environments, with a strong understanding of and experience in regulated industries, further strengthening my qualifications.