Ben Jaspers

Optimizing existing operational processes and defining and implementing a new Knowledge Management Governance Model.

Managing and coaching a team of direct reports, service owners and external parties active in our operational support routines.

First point of contact for all cleanroom related incidents/requests, required to handle any issue over a broad spectrum of ICT related categories.

Responsible for all office-based server infrastructure, including backup and recovery.

Second line support for workplace issues in the CEMA region, supporting 400 users. Experienced in remote support and diagnosis and proficient in the leading remote support tools.