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FRÉDÉRIC SERVILLE

Infrastructure & Operation Manager @ CESI SEPP
Brussel, België

Autonomous, voluntary, with analytical, friendly, sociable, ability to operate in trilingual teams, ability to work in teams, team management capacity. Service-oriented, stress resistant. Very good communication skills and customer relationship. Creative mind and problem-solving attitude, interesting of learning new Microsoft IT technologies.

Top functies

Developer / Programmer< 2 years
Application/Solution Architect2 - 5 years
Infrastructuur architect2 - 5 years
Manager / Director2 - 5 years
System Engineer / Administrator2 - 5 years

Systems

VMware
Microsoft 365 / Office 365
Windows
Windows Server
Hyper-V

Miscellaneous

IT Project Management
IT Service Management
ITIL

Cloud

Azure
Cloud

Back-end

SQL

Microsoft Dynamics 365

Microsoft Dynamics 365

Security

Fortinet
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Moedertaal French
French
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English
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Since 2000
Infrastructure & Operation Manager @ CESI SEPP
01 January 2025 - Present

• People management: Acting as the direct supervisor for ICT HelpDesk Agents, ICT Application Support Agents, ICT Field Support, and ICT Support Engineers.
• Supplier management: Monitoring and coordinating the activities of various external service providers in terms of contracts, billing, and operational follow-up.
• Project management: Managing

Head of Workplace & Collaboration for the Client Resa-Nethys-Voo @ WIN, NAMUR
06 June 2021 - 31 December 2024

Managed installation and monitoring activities, maintenance of IT collaboration applications, organization of operational tasks, contract management with suppliers, and human resources management of the team.

Monitoring Expert @ ALPHACREDIT, GROUPE FORTIS
02 November 2018 - 06 June 2021

Stabilization of the SCOM environment, implementation of Splunk Monitoring tool, creation of architecture for Splunk, and deploying agents for monitoring infrastructure and applications.

Infrastructure Manager & Security Manager @ SCHREDER (PUBLIC LIGHTING)
01 January 2018 - 31 October 2018

Ensured consolidation and enhancement of ICT infrastructure and security, managed security tools, and supported daily ICT operations.

Senior System Engineer – Specialist Microsoft Servers, AD, Storage and VMware @ APERAM CRONOS (UPTIME-ICT)
01 January 2015 - 31 December 2017

Handled consolidation of ICT infrastructure, auditing storage environments, DRP project, and installation of deployment tools.

Architect Infrastructure and Solution Designer @ AXA TECHNOLOGY SERVICES CRONOS (UPTIME-ICT)
01 January 2015 - 31 December 2017

Involved in application server migrations, design and validation of new environments, and coordination of infrastructure designs.

INFRASTRUCTURE SOLUTION MANAGER WORLDWIDE @ Econocom.
01 January 2013 - 31 December 2014

• Responsible for all infrastructure projects in the Econocom Group Worldwide. Responsible of a pool of project manager & technology experts
• Responsible for the budget, Team planning, resources management, processes implementation & improvement.
• Weekly reporting Meeting with CEO IT
• Architect @Econocom Internal IT
• Analyse et Preparation for

TEAM MANAGER & INFRASTRUCTURE SPECIALIST – SENIOR SYSTEM ENGINEER AT FABRICOM – ENGIE, COFELY SERVICES, … @ Econocom.
01 January 2007 - 31 December 2012

• Setup & redaction of documentations & procedures
• Installation of new processes following ITIL Methodology and follow-up
• Team Leadership (SPOC) for the server team who administer 450 servers & 5000 users and administration & support for the Active Directory, Messaging systems composed of Exchange 2003 – 2007 in a multiple exchange organisation

System Engineer @ Groupe Open Belgium
01 January 2005 - 31 December 2006

• Administration of productions servers Windows 2000 & 2003
• Monitoring et troubleshooting of Active Directory
• Installation des servers Windows 2003
• Setup & Administration of backup strategy
• Administration of Exchange 2000
• Implementation and administration of clusters using MS Cluster services
• Implementation & administration of Antivirus

System Engineer @ SIEMENS
01 January 2000 - 31 December 2004

• Support Hardware & Software to internal other clients of Siemens Business Services
• Participation to the tests & rollout of Windows XP for the Siemens Group
• Administration of the production environment’s Windows NT4 / 2000 / 2003
• Implementation, monitoring and troubleshooting of Active Directory for the systems of SIEMENS BELUX Group and for

Opleiding
Since 1995
Physical Chemistry Biology @ Haute Ecole Galilée
01 September 1995 - 30 June 1998

Graduated with a specialization in geology and computer science.

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