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Cloud
Office walk-ups (laptop + smartphone support), incident & task management, responsible for new joiners, preparing laptops & smartphones, maintenance of technology in office, installation of APs, printers, Surface Hubs, setting up replacement program for devices.
Treatment of incoming calls from end users, remote desktop support, incident management, communication between intern support groups, focus on first-time-fix of incidents in determined SLA.
Windows 10 installation and configuration, remote desktop support, user management in Active Directory and Windows 2K19 Server, virtual machines.
Managing & maintaining customer database, treatment of actions, files, calls, emails, meetings, quality check of treated documents.
Bachelor's degree in Applied Computer Science.
Completed the 7th year of office administration.