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Support the implementation of a new salary engine (“loonmotor”) through defining the critical business problems. Take the lead in identifying and documenting business and user needs specifically related to evolving social security and fiscal laws impacting the payroll engine.
Worked with clients including FOD Mobiliteit, RSZ, RSVZ, RIZIV, and others on service design, business process optimization, portal and intranet design, and more.
Supported the roll out of e-invoicing in Belgium to improve government services and reduce costs.
Led the effort to reduce complexity in the insurance form catalogue across multiple stakeholders.
Enabled B2G usage of the Mercurius centralized e-invoicing platform.
Managed projects related to the insurance brokerage channel, focusing on digitization.
