Top functies
Cloud
Miscellaneous
SAP
Microsoft Dynamics 365
Shape and improve the IT service management framework across technology towers. Ensure process consistency, clarity, and adoption. Translate strategy into practical workflows and lead cross-tower process redesign.
Led documentation standardisation and governance across technology teams. Built shared repositories, improved onboarding materials, and supported change enablement.
Managed incident and change processes using ITIL practices. Oversaw global service desk and SmartOps operations and governed service providers through SLAs and KPIs.
Coordinated office and IT management activities in an international consultancy environment. Managed procurement and lifecycle management of IT equipment.
ITIL 4 Foundation Certification
Advanced IT Maintenance Certification
Bachelor of Fine Arts (Honours)