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IT Service Management
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Diensthoofd ICT @
01 January 2023 -
Leiding over Servicedesk en supportprocessen voor Vlaanderen. Implementatie van procesgestuurde IT-organisatie, KPI-rapportage en major incident management.
N/A @
01 January 2019 - 01 January 2023
Belangrijkste functies en rollen: IT Team Leader (Gemeente Lievegem), Technical Field Supervisor (EDI), Digital Marketeer (Willux), Projectmanager renovatie en marktonderzoek (Tech & Tools), Service Coördinator (Aquasecurity).
Zaakvoerder @
01 January 2014 - 01 January 2019
Consultancy in projectmanagement, change management en procesoptimalisatie (o.a. bij Telenet en Base).
ICT Consultant @
01 January 2010 - 01 January 2014
Projectmanagement, Lean coaching, servicemanagement en procesverbetering.
Management in IT service @
01 January 2001 - 01 January 2010
Management in IT service, project management en recrutering.
Informatica @
01 September 2000 - 30 June 2003
Professionele Bachelor Toegepaste Informatica