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Fabrice Swennen

Support Shimano @ Teleperformance Maastricht
Luik, België

Technicien support informatique expérimenté, spécialisé dans l'assistance utilisateurs pour des marques internationales (Microsoft, Apple, Lenovo, Adobe...). Excellente capacité à résoudre des problèmes techniques dans un environnement multilingue. Bon communicant, rigoureux, passionné par les nouvelles technologies.

Top functies

Helpdesk / Support> 10 years

Systems

Mac OS
Windows
Microsoft 365 / Office 365

Miscellaneous

Software testing
Technical Support

Sales

Customer Service
Taal
Vloeiend French
French
Vloeiend
English
Goed
Dutch
Gemiddeld
German
Gemiddeld
Italian
Gemiddeld
Werkervaring
Since 1990
Support Shimano @ Teleperformance Maastricht
01 June 2024 - 31 August 2025

Assisted users with technical issues related to Shimano products.

Support Klarna @ Teleperformance Maastricht
01 September 2022 - 30 June 2024

Provided technical support for Klarna services and products.

Support Lenovo @ Teleperformance Maastricht
01 April 2016 - 30 September 2022

Delivered technical support and troubleshooting for Lenovo devices.

Support ENI @ Teleperformance Maastricht
01 May 2014 - 30 April 2016

Offered assistance with ENI technologies and services.

Support Apple iOS @ Teleperformance Maastricht
01 April 2012 - 31 May 2014

Handled user support for Apple iOS products.

Support Canon @ Teleperformance Maastricht
01 June 2010 - 31 March 2012

Provided customer support for Canon products.

Support Adobe @ Teleperformance Maastricht
01 January 2010 - 30 June 2010

Assisted users with Adobe software-related issues.

Support NEC Computer @ Teleperformance Maastricht
01 December 2009 - 31 December 2009

Delivered technical assistance for NEC Computer products.

Support Microsoft France @ Teleperformance Maastricht
01 January 2004 - 30 November 2009

Supported users with Microsoft software and hardware.

Technicien PC @ Jonckers Médical
01 April 2004 - 31 May 2004

Provided PC technical support in a medical environment.

Technicien PC @ Général Électrique Capital France
01 December 2000 - 31 December 2000

Supported deployment and maintenance of computing systems.

Technicien PC @ EVS Broadcast Equipment
01 September 2000 - 30 September 2000

Technical support for broadcast equipment.

Employé @ TILFF FITNESS
01 January 1995 - 31 December 1999

Managed client relations and maintained fitness equipment.

monteur @ C.E.T.
01 January 1990 - 31 December 1991

Worked on the assembly of inverters.

Opleiding
Since 1984
Informatique @ Formatic / Technifutur Liège
01 January 2003 - 01 January 2004

Spécialisation Windows 2000 et Linux.

Langues @ ILM Liège
01 January 2002 - 01 January 2003

Néerlandais accéléré.

Informatique @ Institut d’Enseignement Technologique de Liège
01 January 2000 - 01 January 2003

Graduat en informatique.

Informatique @ self-taught
01 January 2000 - 01 January 2003

Autoformation sur outils de maintenance.

Informatique @ Institut Supérieur Industriel Liégeois
01 January 1988 - 01 January 1989

Candidature en informatique.

Electronique @ Athénée Royal d'Esneux
01 January 1984 - 01 January 1986

CESS en électronique.

Connect with Fabrice Swennen

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