Top functies
Helpdesk / Support2 - 5 years
Cloud
Azure
ServiceNow
Miscellaneous
IT Service Management
Troubleshoot
ETL Datawarehouse
DataStage
Systems
Hardware
Taal
Moedertaal French
French
Moedertaal
Dutch
Moedertaal
English
Vloeiend
Arabic
Gemiddeld
Werkervaring
Since 2021
IT Support 2nd Line @ Proximus
01 October 2024 -
User Support & Troubleshooting; Resetting passwords, unblocking accounts, and hardware failure troubleshooting.
Onsite IT Support @ Hightech Microsystems
01 June 2022 - 31 July 2024
Assisted in office operations, managed hardware, and provided software support.
Intern @ i-City
01 April 2021 - 30 June 2021
Performed IT device preparation and configuration for various hardware.
Opleiding
Since 2016
Toegepaste Informatica @ Odisee Hogeschool
01 September 2021 - 30 June 2025
Pursuing Applied Informatics, expanding expertise in IT management and support.
Internship @ i-CITY
01 April 2021 - 30 June 2021
Internship providing hands-on experience in IT support and logistics operations.
Informatica @ Instituut Anneessens-Funck
01 September 2016 - 30 June 2020
Bachelor's degree in Informatics, focusing on various IT skills and tools.
Connect with Fahim Zaghouli