Ibrahim Baser

IT professional with 5+ years of hands-on experience operating internal IT service desks (L1–L2), managing endpoints, administering identity & access systems, and supporting modern collaboration platforms in enterprise environments. Deep expertise in Microsoft 365, Azure AD / Entra ID, Intune, Active Directory, SCCM, and ServiceNow. Proven ability to work autonomously, take ownership of incidents end-to-end, drive continuous improvement, and deliver a high-quality service experience.