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Erwin Paul de Heus

ICT Consultant @ Serco Belgium @ EEAS – European External Action Service
Brussel, België

Experienced ICT Consultant with a strong focus on Citrix environments, cloud services, and user support. Proficient in delivering high-level and low-level designs, optimizing IT infrastructure, and managing virtual environments.

Tech stack

Systems

Citrix
Windows Server
Microsoft SQL Server
SCCM / MS Configuration Manager

Network/Telecom

Network

Miscellaneous

ITIL
Taal
Vloeiend English
English
Vloeiend
Dutch
Vloeiend
French
Goed
Werkervaring
Since 2007
ICT Consultant @ Serco Belgium @ EEAS – European External Action Service
01 June 2025 -

Maintenance of the EEAS Citrix environments. Document creation HLD/LLD, support documentation and (if required) user documentation. 2nd/3rd Level support. General IT support.

ICT Consultant @ Quintet Private Bank Luxembourg
02 September 2024 - 06 November 2024

Led the migration and upgrade of Citrix environments from CVAD 1912 LTSR to CVAD 2402 LTSR. Deployed HP Mini 800 devices using SCCM, optimizing configuration for end-user environments.

Freelance Solution Engineer @ Northern Trust
30 September 2022 - 31 May 2024

Creating and maintaining the High-Level Architecture design for all Citrix POC and production environments for the Luxembourg branch.

Citrix Domain Architect @ Shell International
01 January 2018 - 30 September 2022

Domain Architect for the Shell Global Account – Responsible for all Citrix Developments globally for Shell International.

Senior Citrix Solution Engineer @ T-Systems Schweiz
01 October 2012 - 31 December 2017

Leading a virtual team of 6 Citrix engineers, spread out across 4 countries. Building and designing POC environments.

Senior Citrix/Wintel Engineer @ Xerox Ireland
30 November 2007 - 30 September 2012

Maintenance of 5 Citrix farms for 1600 concurrent users. General Windows patching and support.

Opleiding
Since 1984
General Education @ KONINKLIJK ATHENEUM TE BENSBERG
03 September 1984 - 30 June 1993

The VSO (ASO) diploma was the diploma for finishing secondary school.

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