SYLVAIN MOUANGUE

Over 12 years of extensive experience in IT support roles with a strong focus on Active Directory, Windows environments, DNS, and DHCP. Expertise in managing user support and incident resolution in Microsoft Windows networks, utilizing Group Policies and Windows Server technologies. Proficient in handling first-line support tasks including troubleshooting, incident documentation, and escalation following ITIL frameworks. Experienced in configuration and management of network services such as DNS and DHCP, ensuring reliable network connectivity and resource availability. Skilled in user account administration and access management within Active Directory, supporting security and operational efficiency. Adept at collaborating with higher-level support teams to resolve complex technical issues and contribute to continuous improvement of IT support processes. Utilizes tools such as ServiceNow, JIRA, SCCM, and BMC Remedy for incident management and system deployment in Windows-based infrastructures.