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Systems
Back-end
Responsible for workstation migrations, user support during the transition, and post-migration support. Perform on-site IT migrations and manage user profiles in Microsoft environments.
Contributed to maintaining operational condition of client infrastructure, managing Office 365 and user support, and participating in various IT projects related to systems and networks.
Participated in Office 365 migration project and managed over 2,500 mailboxes to Exchange Online, while performing infrastructure operational maintenance.
Managed infrastructure operational maintenance and executed migration projects for operating systems and Microsoft Office.
Provided support for MS Office 2010 and Exchange 2010, while managing user accounts and performing workstation and server support.
Delivered Level 1 and 2 on-site user support and managed migrations from Windows XP to Windows 7.
Provided Level 1 and 2 telephone support for TELENET project and performed troubleshooting for Internet connections and email systems.