Joke Doise

Program Manager for the implementation of the citizen portal (MS Portals), CRM tool (Microsoft Dynamics) & case management tool for the City of Brussels, focusing on release management and after care.

Coordinated the public tender process for CRM selection and managed document approval processes in SharePoint.

Facilitated workshops and coached technical teams to optimize workflows, improve productivity, and enhance employee motivation.

Designed and implemented E2E processes with a focus on simplifying operations and facilitating workshops for business requirement descriptions.

Worked on various process-related assignments including description of business requirements and facilitation of change management workshops.

Managed various process improvement projects focusing on business requirements and change management.

Supplementary Academic Degree in 'Culture & Communication'.

Master of science in teaching in social sciences - Communication science.

Master degree in Political & Social Sciences - Communication science.