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Senior @
01 October 2023 - 01 December 2025
Optimized ITIL-based Incident, Major Incident, and Problem Management processes, enhancing service governance and operational stability.
Senior @
01 June 2014 - 01 September 2023
Coordinated and trained the Quality Assurance testing team, reinforcing structured test governance and delivery consistency.
Senior @
01 October 2010 - 01 May 2014
Conducted functional and technical analysis for internal management applications, supporting the delivery of new features aligned with business requirements.
Senior @
01 January 1997 - 01 January 2010
Delivered consulting assignments for major clients providing analysis and technical expertise.
01 January 2023 -
01 January 2017 -