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Managed Azure cloud migration for PCI environments, supported security audits, automated backend processes, built monitoring tools, and provided 3rd-level support using scripting and custom data feed integrations.
• Leadership: Lead a team of support specialists to provide high-quality customer service.
• Communication: Foster effective communication channels within the support unit and collaborate with cross-functional teams.
• Teamwork: Promote a collaborative team environment by encouraging open communication and facilitating teamwork.
• Technical Expertise: Utilize Microsoft SQL Server Databases, Microsoft Azure, and Agile Methodologies to optimize the support unit's performance.
• Mentorship: Provide technical assistance and training to team members.
• ITIL V4 Framework: Implement ITIL V4 framework principles for efficient IT service management.
• DynaTrace: Leverage DynaTrace for performance monitoring and optimization.
Founded and ran an IT company delivering custom software and infrastructure projects. Managed Windows/SQL/Oracle systems, hardware deployment, client solutions, and end-to-end IT operations.
Led infrastructure projects and compliance efforts, managed Windows/Linux systems, network equipment, and hotel IT solutions including CCTV, IPTV, PBX, and business-critical applications.