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Business Intelligence
As a Business Consultant, I led the successful implementation of SAP Add-ons to optimize financial reporting and supply chain management processes. Collaborated with cross-functional teams (Business, IT,…) to gather and document business requirements, translating them into functional specifications. Conducted GAP analysis to identify discrepancies between current business processes and the capabilities of SAP modules.
As Chief Commercial Officer, I consistently led cross-functional teams to achieve operational excellence and surpass performance targets. I played a key role in defining and managing critical KPIs to align with our strategic objectives, ensuring the ERP system captured necessary data for accurate performance tracking. I led a Power BI project to develop a comprehensive dashboard that visualized real-time KPIs, enabling the executive team to monitor sales performance, customer retention, and market trends.
As Chief Sales Officer, I led the migration of our sales data to a new CRM tool - Microsoft Dynamics, ensuring a smooth transition and minimal disruption to operations. I was instrumental in defining and managing key performance indicators (KPIs) to align with our sales strategy, such as lead conversion rates, sales cycle length, and revenue growth. I worked closely with the IT team to oversee the data migration process, including data mapping, cleansing, and validation, to ensure data accuracy and integrity.
In my role as Business Manager, I translated complex business needs into tailor-made insurance programs ensuring that each client received a personalized insurance program that not only mitigated risks but also supported their business growth.
Advising customers of products and services and assisted bankers in delivering superior customer service.
Played for multiple teams including Antwerp FC, Lommel SK, and FC Dordrecht.
Handling of insurance policies and assisting with claims.
Handling general administrative tasks in preparation for the merger with Dexia.
High School Diploma, Economics