Pieter Saenen

Ensure client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements; Maintain strategic direction; Establish good working relationships with clients; Manage the delivery of service by agreeing the points of interaction and escalation, managing the services budget and ensuring the continuous delivery of the service according to the SLA; Develop and maintain service excellence by having a deep understanding of the client's business needs and technology strategy and the associated delivery model; Identify risks to solution implementation; Assist the Sales organisation by contributing to pre‑sales processes and providing insight into the client's organisation; Resolve escalations; Talent management of 40 consultants; Manage several SME clients as an MSP; IT manager as a service; IT strategy & budget; Project management; Implementation of new technologies (system & networking); Knowledge transfer to Service Desk; Third line support in a Hybrid environment; Server management & implementation in a VMware environment; Network management & implementation in a Cisco environment.