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ITIL
ICT Coordinator (System engineer) @
01 January 2014 - 01 January 2020
Responsible for installation, integration, and maintenance of hardware (laptops, servers, VPN, firewall, O365) as well as providing internal training to users.
1st & 2nd line helpdeskmedewerker @
01 January 2012 - 01 January 2014
Provided IT helpdesk support for end users at Vlaamse Overheid.
PC & Netwerkbeheerder @
01 January 2011 - 01 January 2012
Completed diploma in PC and network management.
Kantoor & Gegevensbeheer @
01 January 2002 - 01 January 2009
Obtained diploma in office and data management.