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Helpdesk / Support2 - 5 years

Miscellaneous

Database

Microsoft Dynamics 365

MS Exchange Server

Business Intelligence

SAS

Systems

Microsoft SQL Server

Back-end

PowerShell

Cloud

ServiceNow

Taal

Vloeiend English

English

Vloeiend

Dutch

Gemiddeld

Werkervaring

Since 2015

Senior Systems Engineer @ Cognizant Technology Solutions India Limited

01 April 2022 - 30 June 2022

Accessed all Fortive OPCo’s. Performed account creation and termination in Active Directory using ServiceNow. Handled clients via Avaya call, E-mail and chat. Troubleshot issues in remote sessions.

Helpdesk Coordinator @ Fourth Dimensions Technologies Private Limited, India

01 January 2021 - 31 March 2022

Managed IT / Non-IT Assets across India. Performed operations in Asset Management using Summit Tool. Prepared MIS reports related to productivity and assets.

Coordinator @ Ensure Support Services India Limited

01 August 2019 - 31 March 2020

Managed ticket management for clients like Huawei. Prepared operational RCA for incidents. Ensured customer satisfaction by responding to escalations.

Project Engineer @ Wipro Technologies

01 July 2015 - 31 January 2018

Created and resolved tickets using ServiceNow. Managed escalation calls and service delivery.

Opleiding

Since 2011

Computer Science Engineering @ Vel Tech High Tech Dr Rangarajan Dr Sakunthala Engineering College (Anna University- Tamil Nadu, India)

01 January 2011 - 01 January 2015

Graduated with a GPA of 8.32.

Seethalakshmi Bhaskaran