Hamenyimana Cesar

2ND LINE SUPPORT ENGINEER @ Federal Police Belgium

Brussel, België

I practiced my skills in various companies offering digital services. These experiences enabled me to discover different structures with sometimes very different protocols and operating methods. They taught me to adapt quickly to new situations and to be flexible. They have also taught me to be efficient and, at times, ingenious, in order to meet the deadlines imposed by the customer. I make a point of training myself in the customer's tools and related products, so as to provide the best possible solution to the customer's needs.

Tech stack

Systems

Active Directory / Windows Server

SCCM / MS Configuration Manager

Microsoft 365 / Office 365

Microsoft Dynamics 365

MS Exchange Server

Miscellaneous

ITIL

Back-end

PowerShell

Taal

Moedertaal French

French

Moedertaal

English

Vloeiend

Dutch

Vloeiend

Werkervaring

Since 2017

2ND LINE SUPPORT ENGINEER @ Federal Police Belgium

01 November 2023 - 01 November 2024

Manage user group access in Active Directory, Azure and internal applications; manage installations via SCCM; analyze requests assigned to team.

2nd Line Support Engineer for Huxley @ Candriam Bank Belgium

01 February 2022 - 01 October 2023

Migration of users to Windows 10; configure users' machines; troubleshoot Windows environments.

2nd Line Support engineer for Splend-IT @ CERIA

01 September 2021 - 01 January 2022

Create, modify and delete user accounts in Active Directory; assign access based on profiles.

2nd Line Support engineer for Splend-IT @ Delhaize Belgium

01 May 2020 - 01 August 2021

Manage user group access in Active Directory; manage installations via SCCM.

2nd Line support engineer for Fujitsu Technology @ KPMG & Luxair

01 October 2018 - 01 April 2020

Configure users' machines; assist users via telephone; install hardware.

1st line Support engineer for CTG Luxembourg @ AXA & ING Luxembourg

01 May 2017 - 01 September 2018

First line user incident resolution; evaluate incident reports; support hardware.

Opleiding

Since 2006

Informatique de gestion @ Namur school of Business and Management

01 September 2011 - 01 September 2015

Toegepaste Economische Wetenschappen @ Katholieke Universiteit Leuven

01 September 2009 - 01 September 2011

CESS Secondaire @ Institut Technique de Namur

01 September 2007 - 01 September 2008

Nederlands voor Andertalingen @ Cvo Diest

01 September 2006 - 01 September 2007