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Global Quality Management Systems (QMS) Support Lead @
01 January 2022 - 01 January 2025
Led the BT Global Operational Support team for the QMS platform, managing and implementing ServiceNow ITSM processes.
Business Technology (BT) Project Lead @
01 January 2021 - 01 January 2022
Coordinated and implemented various IT projects and system upgrades, leading IT transformations.
IT Business System Analyst & IT Project Lead @
01 January 2012 - 01 January 2021
Managed IT systems platforms with a focus on ITSM process management and optimization.
Validation Engineer Computerized Systems @
01 January 2010 - 01 January 2011
Validated systems and processes in accordance with the SDLC methodology.
Prepress & Workflow Systems Expert @
01 January 2004 - 01 January 2010
Project Lead responsible for modernizing technologies and workflows.
Software QA Analyst @
01 January 2003 - 01 January 2004
Software QA Analyst for workflow management software solutions.
Industrial Sciences & Technology – Graphic Industries @
01 September 1998 - 30 June 1998
Graduated with recognition as 'Most Outstanding Student of 1998'. Thesis on quality control in gravure printing.
Economics – Business Management @
01 September 1994 - 30 June 1994
Secondary education focusing on business management.