Billy Graham N’dolloh

Lead and mentor a cross-functional team of IT support engineers across multiple sites, designed and implemented IT infrastructure improvements, managed Microsoft Azure and hybrid Active Directory services, enforced security protocols, and provided L3 escalation support.

Supported hybrid infrastructure with a focus on Exchange Online and Teams; automated user onboarding/offboarding using PowerShell scripts.

Delivered frontline IT support, implemented asset tagging, and conducted regular audits to ensure compliance with IT security standards.

Delivered remote and onsite support, installed VoIP systems, and introduced training sessions for MS Teams.

Played key role in Windows 10 deployment and configured secure Wi-Fi and VPN profiles.

Managed daily IT support operations, implemented centralized systems for password resets and monitored Fortinet firewalls.

Bachelor's degree in Information and Communications Technology.

Specialization in computer and network operations.

Program focusing on electrical systems and business management principles.