Mauro Almeida

Project Lead @ Privalis

Antwerpen, België

As a multilingual Project Lead and Product Manager, I bring a substantial international background and a proven track record in leading diverse teams. My expertise is bolstered by certifications in ITIL, Agile, PM, and Scrum, ensuring adeptness in various project management methodologies. My university education reflects versatile qualifications and a broad spectrum of interests, underscoring exceptional adaptability, a keen intellectual capacity, and a passion for intercultural relations. I am driven by challenges and possess strong communication and organizational skills, making me an asset in any dynamic work environment.

Top functies

Helpdesk / Support5 - 10 years

Project / Program Manager2 - 5 years

Back-end

SQL

Python

Agile

Agile/Scrum

Cloud

Azure

Systems

Oracle

CRM

Salesforce

Taal

Vloeiend English

English

Vloeiend

Spanish

Vloeiend

Portuguese

Vloeiend

French

Goed

Dutch

Goed

Italian

Goed

Werkervaring

Since 2009

Project Lead @ Privalis

01 January 2024 -

Developing and refining customer journeys to ensure seamless interactions with Privalis products, collaborating with cross-functional teams to design, implement, and manage products that meet customer needs.

Project manager @ Unnamed Company

01 September 2022 - 31 December 2023

Leading a multi-functional Scrum Team; overseeing Network infrastructure and systems functionality.

Project manager @ Unnamed Company

01 September 2021 - 01 September 2022

Conducting project coordination, planning, and implementation across multiple teams; maintaining and optimizing Retail networks and servers.

Major Incident Lead @ Unnamed Company

01 June 2018 - 01 September 2021

Led Major Incident Escalations for Europe's Ecommerce structure; monitored Critical Services for both Retail and Digital organizations.

Project Lead @ Unnamed Company

01 October 2017 - 01 June 2018

Coordinated installation and maintenance of Network hardware on local Retail Stores; led Major Incident outages for Levi's Europe Retail.

Front Office Team Coordinator @ CANON BELGIUM

01 January 2012 - 01 October 2017

Coordinated and managed the Front Office Team providing IT support to internal Canon users; responsible for new software acquisitions and application integration.

Service Desk Support Agent @ Shell

01 May 2009 - 31 December 2011

Provided 1st and 2nd line support for Shell employees; specialist in MS Windows and Linux systems.

Opleiding

Since 2005

Law @ UNIVERSIDADE LUSIADA DO PORTO (PORTUGAL)

01 January 2008 - 31 December 2008

Law studies covering national and international law, economic and social studies, and commercial law.

International relationships, political studies, diplomacy, law studies, economics @ UNIVERSIDADE LUSIADA DO PORTO (PORTUGAL)

01 January 2005 - 31 December 2008

Bachelor's degree in International Relations focusing on various disciplines including diplomacy and economics.

Mauro Almeida

Top functies

Back-end

Agile

Cloud

Systems

CRM

Welkom terug

Welkom aan boord!