Onsite IT Support Engineer @
16 July 2023 - 01 October 2023
Handling hardware and software IT issues that couldn’t be resolved by first-line remote support. Analyzing, troubleshooting and reporting IT issues via a ticket-based system.
Remote IT Support Engineer @
19 December 2022 - 14 July 2023
Fast first-line support team tasked with analyzing issues, performing basic troubleshooting and resolving or escalating problems through remote control applications.
Information and Communication Technologies (ICTs) @
22 September 2019 - 31 August 2022
Bachelor's degree in Computer Sciences, emphasizing ICT knowledge and skills.
Natural sciences, mathematics and statistics @
01 September 2011 - 30 June 2018
Technical Sciences education, focusing on foundational scientific principles.