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Active Directory / Windows Server
Microsoft 365 / Office 365
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Cloud
ServiceNow
Desktop Support @
01 January 2025 - 31 March 2025
Desktop, Laptop and Local devices installation, configuration and troubleshooting. Asset management and application support.
Freelance IT Support @
01 November 2021 - 30 November 2024
Provide global support for Microsoft Office 365 and SharePoint platforms. Design, install, and maintain network infrastructure.
EUC SUPPORT ENGINEER @
01 January 2020 - 30 November 2021
Managing users accounts, support email and VPN access, assist with software and hardware setups.
(Audiovisual) Support Engineer @
01 June 2019 - 30 November 2019
Intake, categorisation and prioritisation of incidents, changes and service requests from end users.
Mobile Technical Support Engineer @
01 June 2010 - 31 October 2018
1st line support to end users - incident, change and service request intake in ServiceNow.
Customer Service Agent @
01 June 2005 - 28 February 2010
Call intake and customer request fulfilment.
IT Certifications @
01 January 2019 - 31 December 2019
MCSA Windows 10, MCTS Windows 7, Administering Windows Server 2012, Microsoft SharePoint 2016, Microsoft Exchange 2003, ITIL Foundation v3, ITIL Foundation 4 (ongoing).